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Do you have questions or encounter issues? We’re happy to assist you through the following channels:

New Integration

Interested in signing up to create a new integration? Fill out the intake form in. Before doing so, we kindly ask you to read our explanation of the connection and integration process.

Support Portal

Current disruptions of Ons applications are displayed on our Support Portal. If your integration is experiencing issues, please check there first to see if a disruption has been reported.

Technical Support

For technical issues with an existing integration, you can contact Nedap via our ticketing system. You can log in using the credentials provided during registration.

Functional Support

Questions about the architecture of an integration or the functionality of Ons®? In that case, our certified integration partners can assist you. They have knowledge of the care process at healthcare organizations, the Ons® system, and Ons API.

Portal with product developments

Do you want to know what we are working on? Or do you have a good idea for us? Please let us know via our Product developments portal.

Other questions

First, check our information resources on this site. If you can’t find an answer to your question anywhere, please contact us via ons-api@nedap-healthcare.com. We can only assist with topics falling within the support capabilities of Ons API.